Internet access mostly through mobile phone Wi-Fi connections, OCECPR surveys shows

The vast majority of consumers in Cyprus connect to the internet mainly via a wireless connection (Wi-Fi) and the main device used for access is their mobile phone according to a survey conducted by the Office of Electronic Communications & Postal Regulation (OCECPR).

This is the second survey conducted by OCECPR in relation to the perceptions of consumers on issues concerning the quality of the service of fixed broadband access.

The questionnaire was prepared by the OCECPR market observatory team with a sample of 1003 people (609 urban areas and 394 rural areas) and was conducted during the period 4 - 20 September 2023 by RAI Consultants Ltd. 

The survey found that 42% of consumers are not aware of their download speed and 56% of the upload speed of their subscription, percentages that show some improvement compared to last year, where they stood at 49% and 65% respectively.

A percentage of 84% do not know the performance details of their connection as described in their provider's contract/website while 65% said they do not know their rights and/or complaints procedures. Consumers connect to the internet mainly via a wireless connection (Wi-Fi) (91%) and the main device used for access is their mobile phone (85%). These numbers remain stable compared to last year.

The degree of satisfaction as regards fixed internet service remains stable, reaching 8.1/10, while the quality and price ratio is 7.7/10 (last year it was 8.2 and 7.8 respectively).

In the past 12 months, 28% of consumers said they experienced a problem with their fixed internet connection service, compared to 30% who experienced a problem last year. The main problem continues to be the service operation (eg slow or lost connection) while the vast majority (83%) submitted a complaint to their provider. Average satisfaction with the provider's handling of complaints fell from 7.8  to 7.3/10.

(Source: CNA)