Raluca Ioana Man: The story behind ServPRO and the significance of business development

Let's talk with Raluca about the story of everything: the history of ServPRO, its services, and, last but not least, the significance of business development.

Raluca Ioana Man: Please allow me to begin by expressing my gratitude for the opportunity to discuss ServPRO and my accomplishment of taking over this position with the company.

My company, RSEVEN Ltd., has had a fruitful partnership with ServPRO for several years, so when the company's founder and CEO, Petros Theodotou, asked me if I would be interested in the position of Business Development Advisor, I immediately agreed. This position was a great honor for me because their professionalism, ethics, and corporate culture are so closely aligned with my own values and beliefs.

Business development is essential for a company that wants to grow and expand locally and globally because it enables the company to remain competitive, increase revenue, and achieve long-term sustainability. In addition to establishing and maintaining strong relationships with customers, partners, and stakeholders, a high level of business development requires the same. By understanding the needs and preferences of these groups, businesses can tailor their products and services to meet their specific requirements, thereby increasing customer loyalty.

The ability to effectively manage resources, such as finances, personnel, and technology, is an additional vital aspect of advanced business development. By optimizing these resources, businesses can increase efficiency, decrease costs, and boost productivity, which can result in greater profits and success.

Bottom line? Businesses can improve their operations, expand their reach, and stay ahead of the curve in their industry by investing in business development strategies and expertise.

And this brings me to ServPRO, which was founded in 2011 with the intention of creating a one-stop-shop for professional services whose quality exceeds the limitations of the local market, as well as a single point of contact for foreign investors, corporations, and individual clients who wish to avoid the hassle of searching for professionals at various places and firms.

Today, ServPRO employs a team of qualified accountants, auditors, attorneys and other professionals who share a commitment to delivering services of exceptional quality that surpass our clients' expectations based on our business acumen and established expertise.

Being a member of such a knowledgeable and professional team, I can say that we at ServPRO believe that knowledge is analogous to an ever-growing tree; the more we tend to it, the stronger it will become. As a result, we are continuously enhancing our knowledge and business acumen in order to improve the quality of the services we offer in each of our areas of expertise. The satisfaction of our clients continues to be the driving force behind our motivation and our expanding success. Our vision is "to redefine excellence and be your ultimate choice."

At ServPRO, we favor setting goals, and customer satisfaction is one of our primary objectives. We are motivated by our mission to provide world-class professional services that surpass client expectations and foster a desirable working environment for our employees. We take great pride in fostering a solid corporate culture and a strong set of values, such as dedication, responsibility, accountability, education, and motivation. Using in-depth knowledge and established expertise in our practice areas allows us to effectively meet the needs of each client, recognizing that each client is unique and significant. Our services are rendered in a competent, concise, and accountable manner.

Consequently, we offer a vast array of professional services, including but not limited to the following:

You can visit our website at https://servpro.com.cy for additional information.

I could talk for days about my job and how much I enjoy it, but I'll just say this: throughout my years in business, I've learned something that I consider essential: success and growth depend on the people you invest in and how well you connect with those you're trying to help. This is a belief that Petros shares, which is evident from the moment you first speak with him. Personal and professional growth are of utmost importance to me. Synergies and partnerships are the most efficient means of achieving this goal. I am extremely appreciative of this business partnership, and I am confident that our passion and professionalism will result in exponential expansion.

Or like Warren Buffet said: “Partnership is not a legal contract between two equal individuals. It’s an emotional alliance between two people who are committed to each other’s success.”