BrainRocket is hiring a level 2 IT support manager

BrainRocket, one of the fastest-growing IT companies based in Cyprus, is looking to recruit a Level 2 IT Support Manager.

“If you’re looking to join an energetic, multicultural team in the ever-growing IT industry, look no further! BrainRocket is a well-established IT solutions provider in the sector that is searching for a talented and hardworking level 2 IT Support Manager who will be responsible for the delivery of technical support, as well as proactively addressing client requests and offering project support.”
With its Headquarters in Limassol, Cyprus, Brainrocket offers a plethora of exciting benefits, including learning and development opportunities, a complete relocation package, and much more, all for the benefit of its staff.

“Level 2 Engineer is a critical piece in our team and is responsible for the delivery of reactive technical support in an escalation role, as well as proactive client requests and project support,” said Brainrocket. “L2 Support engineer will closely monitor all systems in production, react to alerts and will be involved in the process of issues fixing.”

Among other, candidates must have 1+ years of experience in IT; experience working with logging, monitoring and alerting tools (e.g. ELK stack, Grafana, PagerDuty); and the ability to perform log level analysis.

The successful candidate will be responsible for monitoring all systems in production and reacting to alerts; managing incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required; providing support in incident management after deployment; and performing log level analysis.

In return, the perks of the job include working with the latest technologies; a relocation package (tickets, staying in a hotel for 2 weeks); a company fitness corner in the office for employees; and time for proper rest and 24 working days of Annual Vacation.
To apply, click here: https://lnkd.in/epEra-jq