Cyprus Airways shedule changes due to delay of two A220 deliveries

Cyprus Airways has issued a statement saying it deeply regrets the changes experienced in the past weeks and wishes to inform its valued customers and partners of necessary adjustments to our flight schedule have been completed.

According to the statement signed by Cap. Andreas Georgiou, COO & Accountable Manager, Cyprus Airways, "These changes were due to unforeseen delays in the delivery of our new Airbus A220 aircrafts. Originally, these aircraft were scheduled to join our fleet in time for the peak summer travel season at the end of May. However, delivery has been postponed, impacting our planned operations."

Cap. Andreas Georgiou, COO & Accountable Manager, Cyprus Airways

Capt. Georgiou went on to note that the global aviation industry has been significantly affected by supply chain disruptions throughout 2024. "The pandemic left long-lasting impacts on production and logistics, leading to delays in aircraft deliveries. Major Original Equipment Manufacturers (OEMs) and Maintenance, Repair, and Overhaul (MRO) providers have faced persistent challenges due to labour shortages, raw material scarcity, and increased demand. These factors have collectively strained the industry's capacity to meet delivery schedules, thereby affecting airlines worldwide, including Cyprus Airways​," he said.

"Despite our proactive efforts to mitigate the impact of this delay, including seeking alternative solutions with ACMI and collaborating closely with the Travel Agents," Capt. Georgiou continued, "the current situation has compelled us to adjust our schedule the past weeks. We recognize that these changes may have causes inconvenience and frustration, and we sincerely apologize to all affected passengers."

Details of the Schedule Changes, as noted in the airline's statement:

• Affected routes saw adjustments primarily in the form of reduced flight frequencies rather than complete cancellations.
• The airline focused these reductions on routes with alternative travel options to minimize disruption.
• All impacted customers have received notifications with available alternatives, including options to rebook on different flights or request a full refund.

The Cyprus Airways customer service team is committed to assisting every affected passenger through this period. We are offering several options to ensure flexibility and convenience the company says:

• Rebooking on alternate Cyprus Airways flights.
• Full refunds for those who prefer to cancel their travel plans.
• Additional customer support representatives will be available to handle inquiries and provide assistance promptly through: callcentre@cyprusairways.com

"Cyprus Airways remains dedicated to providing a high standard of service. We are working tirelessly with lessors to expedite the delivery of the A220 aircraft and are optimistic about enhancing our fleet and service offerings soon. We are confident that the introduction of these advanced aircraft will significantly improve our operational efficiency and passenger experience," Capt. Georgiou said.

"We understand the trust our customers place in us when they choose Cyprus Airways, and we are deeply sorry for any inconvenience caused by this disruption. Our team is committed to minimizing the impact on your travel plans and ensuring a swift resolution to this issue," he continued.

"We appreciate your patience and understanding during the past weeks and look forward to welcoming you on board our flights soon. For further updates and assistance, please visit our website or contact our customer service team," Capt. Georgiou concluded.