The Digital Value Group (TDVG) presents Author 360

The Digital Value Group (TDVG) introduces Author 360 – an AI-powered framework that empowers teams to deliver consistent, professional and context-aware correspondence at speed and scale. Designed for modern enterprises, Author 360 can transform how businesses engage with customers, employees, and partners.

What Can Author 360 Do?

Author 360 uses Artificial Intelligence to understand context, draw insights from your knowledge base, and generate human-like communication. It can be used to:

AUTOMATE CUSTOMER CORRESPONDENCE: Craft professional, accurate and consistent communication for customer inquiries and updates.

AUTOMATE CUSTOMER SUPPORT: Enhance email and chat interactions with prompt, contextually relevant and high-quality responses.

MANAGE B2B CORRESPONDENCE: Streamline communication with partners, vendors and other stakeholders for seamless collaboration.

GENERATE DOCUMENTS AND SHARE KNOWLEDGE: Drive a wide range of needs, such as proposals, policy standards, legal or tax opinions and more.

Reap the Benefits!

COST SAVINGS: Lower operational costs by streamlining manual tasks and training efforts.

ENHANCED EFFICIENCY: Automate tasks to streamline workflows and save time.

EMPLOYEE PRODUCTIVITY: Reduce workload and empower employees to focus on strategic, creative tasks.

IMPROVED CUSTOMER SATISFACTION: Deliver consistent, on-brand responses that foster trust and loyalty.

ELEVATE JUNIOR EMPLOYEE PERFORMANCE: Provide AI-driven guidance and support to help less experienced employees perform with confidence and accuracy.

REDUCE THE IMPACT OF ATTRITION IN CUSTOMER SUPPORT CENTERS: Maintain consistency and quality in customer interactions, even with high employee turnover.

Built for Large and Small Organizations

Author 360 comes in two flexible deployment options:

• Smaller organizations can quickly load their internal knowledge base• – such as policies, manuals, or past correspondence in Word or PDF format – and let Author 360 generate relevant, contextual content or provide summarized knowledge to empower their teams.
• Larger organizations can connect Author 360 to their internal systems, such as CRM, ERP or HR platforms, to dynamically pull and use precise data for highly tailored, intelligent correspondence across functions

Secure and Well-Governed

Your data stays private. Author 360 never shares content or uses it to train external AI models. Security features include encryption and role-based access. Author 360 can also operate in two modes:

• Fully Autonomous – for high-confidence, high-volume messaging
• Hybrid – blends automation with human engagement

Best of all, Author 360 is scalable for large organizations – it is not licensed per seat – so you can scale it freely across your organization without added costs.

Tangible Results for Real-World Challenges

Organizations using Author 360 report significant improvements in turnaround time and communication consistency. Less experienced employees produce higher-quality work with AI support, while senior teams stay focused on strategic priorities.

The Future of Work, Now

At TDVG, we believe the future of work lies in augmented collaboration – where people and AI work side by side. Author 360 doesn’t replace your team; it empowers them. By turning communication into a source of speed, consistency, and insight, Author 360 helps organizations lead with confidence in the age of AI.